Frequently Asked Questions
I have a donation I would like picked up. Can you do that?
This is a question that addresses many issues. To begin with, Goodwill Too is a service of Goodwill Industries-Suncoast, Inc., located in St. Petersburg, Florida. Goodwill is a territorial organization, and each territory sets its own policies. We are not in frequent contact with other Goodwill organizations and are not familiar with all of the different policies. Some Goodwills will pick-up donations, and others do not. We recommend that you contact the Goodwill store nearest you and ask them the question. Goodwill stores usually do not have e-mail addresses for the public to contact, so a phone book or directory assistance will probably be helpful.
Those with qualifying donations who are in our service area may be able to arrange a donation pick up. Details can be found on our corporate web site.
Is the $8.99 shipping charge applied per item, or can I get more than one item without increasing the shipping charge?
The $8.99 standard shipping charge applies to everything in the shopping cart in bulk (not per item) as long as the order does not weigh more than 150 lbs, either physically or dimensionally. This makes it an excellent bargain when purchasing in quantity, so don't be afraid to fill that shopping cart!
Do you ship to Canada or Mexico?
Sorry, but due to a variety of regulations and the higher shipping costs involved, we do not ship outside the United States. See our International Shipping page to learn how you can ship to a foreign address, such as Canada, Mexico, or points in Europe. We do, however, ship to APO/FPO addresses, as well as addresses in the U.S. Protectorates (such as Puerto Rico and Guam), by USPS Parcel Post.
Can I get a tracking number?
I placed my order days ago. Where is it?
Our website can provide you information on your order, including a tracking number if the order was shipped by UPS or USPS. This information is available after we ship the order. We will send you an e-mail when your order is shipped, and that e-mail contains a link back to our site. Please remember, not all orders can ship the same day they are received.
If you registered with our site before placing your order, you may simply Log In to see a link to a page giving your order details. If you did not register, visit the Log In page and look for a link offering your order's status when you do not have an account. This link is the blue paragraph above the login fields. You will need the order number, your ZIP Code, and the last four digits of your phone number to obtain your order information when you are not an account holder.
The tracking number will be seen about halfway down the page, on the left. If your order was shipped to a PO Box or to an address outside the 48 contiguous U.S. states, your order was shipped USPS (or when we find it economically advisable to upgrade you to Priority Mail). Use Copy/Paste to copy the tracking number to the tracking field on the web site at www.usps.gov.
If your order was shipped to a physical address within the 48 contiguous U.S. states (as is typically done), we shipped by UPS. In this case, the tracking number is actually a link to the UPS web site page for that order. Just click through to see tracking information from UPS.
Why was my order shipped Parcel Post?
If the address you provided for delivery is either undeliverable by UPS or treated as an International address by UPS (such as Alaska, Hawaii, or Puerto Rico), we must ship via the US Postal Service (USPS). The USPS method most similar to UPS Ground in cost is Parcel Post, so in most cases we must go that way.
On occasion, an order is found to carry dimensions that make it practical to ship by Priority Mail, rather than Parcel Post. When this seems likely, we check, because we know about the time savings using this method, but we do not promise the use of Priority Mail if you do not place the order for Expedited delivery.
