Frequently Asked Questions
I have a donation I would like picked up. Can you do that?
This is a question that addresses many issues. To begin with, Goodwill Too is a service of Goodwill Industries-Suncoast, Inc., located in St. Petersburg, Florida. Goodwill is a collection of territorial agencies, and each agency sets its own policies. We are not in frequent contact with other Goodwill agencies and are not familiar with all of the different policies. Some Goodwills will pick-up donations, and others do not. We recommend that you contact the Goodwill store nearest you and ask them the question. Goodwill stores usually do not have e-mail addresses for the public to contact, so a phone book or directory assistance will probably be helpful.
Those with qualifying donations who are in our West Central Florida service area may be able to arrange a donation pick up. Details can be found on our corporate web site.
Is this item new or used?
Like many Goodwill stores, Goodwill Too does carry both new items and donated items. Understanding why people would want to know a detail like that, we include a statement on each product listing page telling you if the item is "Brand New Merchandise" or "Donated." While we do on occasion get brand new merchandise donated to us, for the purpose of this discussion "Donated" merchandise has either been gently used or we do not know for sure an item is actually brand new. If we say it is "Brand New Merchandise," odds are pretty good we bought the item from an authorized supplier so we know it hasn't been used.
Do you ship to Canada or Mexico?
Sorry, but due to a variety of regulations and the higher shipping costs involved, we do not ship outside the United States. See our International Shipping page to learn how you can ship to a foreign address, such as Canada, Mexico, or points in Europe. We do, however, ship to APO/FPO addresses, as well as addresses in the U.S. Protectorates (such as Puerto Rico and Guam), by USPS.
Can I get a tracking number?
I placed my order days ago. Where is it?
Our website can provide you information on your order, including a tracking number if the order was shipped by UPS or USPS. This information is available after we ship the order. We will send you an e-mail when your order is shipped, and that e-mail contains a link back to our site. Please remember, not all orders can ship the same day they are received. Tracking numbers will not appear until the site receives a shipping update late in the day the orders are shipped.
If you registered with our site before placing your order, you may simply Log In to see a link to a page giving your order details. If you did not register, visit the Log In page and look for a link offering your order's status when you do not have an account. This link is the blue paragraph above the login fields. You will need the order number, your ZIP Code, and the last four digits of your phone number to obtain your order information when you are not an account holder.
The tracking number will be seen about halfway down the page, on the left. If your order was shipped to a PO Box or to an address outside the 48 contiguous U.S. states, your order was shipped USPS. Use Copy/Paste to copy the tracking number to the tracking field on the web site at www.usps.gov.
If your order was shipped to a physical address within the 48 contiguous U.S. states (as is typically done), you may have asked us to ship by UPS. In this case, the tracking number is actually a link to the UPS web site page for that order. Just click through to see tracking information from UPS.
